CASE STUDY: KLM Royal Dutch Airlines payment factory journey

This session will highlight how KLM’s payment factory streamlines operations, reduces costs and mitigates risks by centralizing and automating payment processes. Insights will be shared on how a large-scale transformation project was initiated for selecting a future proof system. Also the approach for the implementation and migration will be presented. 

KLM’s Treasury Department is a centralized function responsible for, among other duties, managing the payment factory’s infrastructure and operations. For many years, these processes have been supported by an in-house developed system. This system is integral to KLM’s financial operations, enabling the efficient processing of payments that underpin the company’s annual turnover of approximately EUR 11 billion and operating costs of around EUR 10.8 billion.